We appreciate your interest in potential employment here at Mitchell Telecom! What makes a company a great place to work, depends on what you are looking for – here’s a little bit about our culture…

 

Mitchell Telecom was a team founded to deliver the best customer experience in broadband, video and phone service in Mitchell. In our early years we spent a lot of time and energy figuring out how to exactly make good on that mission, but when we were able to finally leverage the right combination of people, innovation and superior service things started clicking for us.

 

Today, we work to deliver four core promises to our subscribers…

 

  1. We will be reliable. We’re focused on network uptime, responding to customer issues and providing a consistency that is needed by our subscribers.
  2. We will be innovative. We will continue to bring new products and services to Mitchell. We feel when we decide to stand still, we will start moving backwards.
  3. We will deliver superior customer service. We don’t just talk about service we live it, we track it and we work everyday to improve it.
  4. We will be more “Mitchell” than everybody else. Community is very important to us. Mitchell makes up 100% of our service area, so we have a vested interest in helping make Mitchell the best version of itself.

 

Our team has used these promises to develop a culture of building. Over half of our staff employed today goes back to the first two years of our operations, they were the very people that built our networks, services and process. Today, they continue that tradition by building a solid team environment that develops new and exciting networks platforms that will house the services of the future.

 

Finding, developing and keeping talent is a challenge. The way we are addressing that task is to offer great pay with outstanding benefits.

 

  • Holidays, Vacation, Personal and Sick Leave
  • Medical Insurance (including Prescription and Vision) and Dental Coverage – The company covers 80% of the premium costs
  • 401K Savings Plan with 5% Company Match
  • Personal Tech Fund
  • Flexible Work Schedule
  • Free and Discounted Broadband, Video and Phone Services

 

If you like challenges and a position that can make a difference, we want you on our team. Here are our current openings:

 

 

Dispatch and Operations Representative (To Be Filled Immediately)

 

Mitchell Telecom is looking for a smart and talented individual to fill a need on our dispatch and network trouble team. This position assists customers with service issues and monitors Mitchell Telecom’s network performance. Work will include service provisioning, troubleshooting, solution reporting, scheduling repair, dispatching company technician, documenting service issues, customer satisfaction follow-up along with a number of other responsibilities.

 

The successful candidate will be organized with a lot of technical savvy. They will also enjoy working with customers and being a part of a highly skilled team. Applicants must have great written and verbal communications skills, a love for technology and understanding of changing trends.

 

Candidates should possess a degree in Information Technology, Telecommunications or related field along with 1-2 years of experience, industry experience preferred.

 

To Apply:

Submit cover letter and resume detailing relevant education and work experience along with salary history and references using one of the options below.

 

*Email: careers@mitchelltelecom.com

*Mail: 1801 N Main St Suite 25, please include ATTN: Michelle Bortnem

 

 

Install and Repair Technician (To Be Filled May 2018)

 

Mitchell Telecom is expanding our install and repair team in 2018 and is looking for folks that are technically sound, have great problem solving skills, and enjoy working with people. Does that sound like you? You should consider joining our team!

 

This position is responsible for installing, maintaining and servicing Mitchell Telecom’s network primarily at customer locations. Installation responsibilities include connecting home and commercial accounts to the company’s access platform, installing new and maintaining existing cabling to provide connectivity and deploying customer premise equipment to provision service. Maintenance responsibilities include the care and upkeep of existing outside plant assets including but not limited to network drops, ONT, fiber sites and nodes. Servicing responsibilities include troubleshooting customer and network issues, working well with external and internal users and documenting repair tasks.

 

Candidates must be able to work independently and be a great problem solver. We are only looking for candidates that have great people skills and have an ability to communicate effectively (both written and verbally). Safe and clean driving record a must.

 

Candidates should possess a technical degree in Telecommunications, previous industry experience considered in place of technical degree. Industry experience is helpful, but not required.

 

To Apply:

Submit cover letter and resume detailing relevant education and work experience along with salary history and references using one of the options below.

 

*Email: careers@mitchelltelecom.com

*Mail: 1801 N Main St Suite 25, please include ATTN: Scott Peper

 

 

 

Office Hours:

8:00 am - 5:00 pm

Monday - Friday (thru lunch hour)

 

 

Mitchell Palace Mall

1801 N Main St.

Mitchell, SD 57301